IBM Connect Session Preview: Prolifics & Tufts Health - Creating a World Class Future User Experience Platform

IBM Connect 2014 is just around the corner! This is my first visit to the conference, and my first time as a session co-speaker. Along with one of our great customers, Tufts Health, I will be presenting about the replatforming of their digital user experiences using IBM Customer Experience Suite and IBM Employee Experience Suite products and capabilities.

What you might like to hear in this session:

• Business and technology drivers for having an online experience platform
• Selection criteria
• Products in a user experience suite
• Capabilities in a user experience platform
• A real world implementation success story

I’m excited to show off the solution our teams created! To learn more about this IBM Connect session, click here.

To learn more about Prolifics' presence at IBM Connect, visit our conference page.

If you are planning to attend IBM Connect, I hope to see you at my session! Interested in connecting before the conference? Contact me today to schedule a meeting or learn more about my session with Tufts Health.

• Email Tim Reilly
• Connect with Tim Reilly

Session Details:
ECE203: Tufts Health: Creating a World-Class Future User Experience Platform
Date: Wednesday, January 29
Time: 3:00pm-4:00pm
Speakers: William Pappalardo, Tufts Health Plan; Tim Reilly, Prolifics
Abstract: In this session, you will learn why Tufts Health Plan chose IBM's Customer Experience Suite and Employee Experience Suite to replace their existing portal portfolio. Tufts Health Plan wanted to ensure they had a world class future looking user experience platform in place before modernizing and investing in new capabilities for their users. The session will detail how they subsequently planned and delivered an effective online experience using portal, web content management, forms, social solutions and more. The team will discuss their business priorities, technology selection, lessons learned, and what's up next in their roadmap.

Tim Reilly is Practice Director with Prolifics. He has led the implementation of many global projects using IBM WebSphere Portal and has extensive background in design and development of enterprise portals. He specializes in providing Enterprise Java and Portal solutions leveraging WebSphere Portal, Content Management, Tivoli and third party integration. He has over 10 years of experience with WebSphere Portal and is a former Apache Software Foundation committer.

Are you Prepared for Gen Y?

The first question many of you will have in their mind is: "What does Gen Y mean?"

Wikipedia says “The Generation Y, also known as Millennial Generation, is the demographic cohort following Generation X. There are no precise dates when the generation starts and ends. Commentators use beginning birth years from the early 1980s to the early 2000s.”

Most importantly below are a few notable characteristics of Generation (Gen) Y in comparison to other generations in the workplace :

1. Gen Y demands flexible work hours – a story in Time magazine says “Gen Y Seeks Work-Life Balance Above All Else”
2. Gen Y is focused on extrinsic values such as image, money etc.
3. Gen Y is highly tech-dependent – “Millennials Tech-Dependent, But Not Necessarily Tech-Savvy”

The Gen Y itself is one of the biggest driver for many new initiatives in an organizations such as Bring Your Own Device (BYOD), social media (Facebook, Twitter, etc) and many more. Since Gen Y is the next greatest generation, most organizations are undergoing paradigm shift and that’s why perimeter based security is evolving and moving to virtual perimeters.

Identity is the new virtual perimeter, and traditional Identity and Access Management solutions are not sufficient to enhance visibility of environment, provide actionable insight and risk-based scoring in context to identity. The Prolifics’ Identity Intelligence solution with IBM QRadar delivers a comprehensive IAM.next solution with actionable insights and 360 degree view of IT environment. Our solution is uniquely positioned to extend the integration of traditional Security Information and Event Management (SIEM) to identity systems to more intelligently manage security risks from user activity in real time and provide continuous control of insider threats through identity analytics.

Want to learn more about our Identity Intelligence solution? Read more here.

Nilesh Patel is a Security Solution Architect with Prolifics and he is a preeminent identity and access management and security intelligence expert. Nilesh is a certified solution advisor for IBM security and compliance management solutions and he is an accredited IBM Redbooks® Master Author. Prior to Prolifics, Nilesh worked with IBM as Senior Identity and Access Management and Security Intelligence Professional.