Monday, January 7, 2013

BPM on the Go with IBM Worklight - Part 3

In the previous entry, we discussed how IBM Worklight addresses each of the 3 capabilities needed to achieve efficiencies for business process, namely:
  • Send prompt notifications as a process waits for decision
  • Connect to processes on the move
  • Access the decision data in a secure disconnected mode for review and approval
In this third and final entry, I will showcase a real world example: a simple claims processing mobile application built using IBM Worklight. If you are just joining us, here are the links to Parts 1 and 2 of this series:

BPM on the Go with IBM Worklight: Part 1
BPM on the Go with IBM Worklight: Part 2

Claim Process:
An Insurance company initiates a claim process and one of its specialists receives notifications on the phone regarding pending claims. Once the claims are downloaded to the mobile device, a claims specialist could be work on them in an offline (disconnected) mode. All changes are saved locally in an encrypted cache and downloaded claims could be worked on seamlessly. Once connection is re-established, claims processed locally are synced back to the server.

The process flow for the Claims Process is illustrated below:

A Worklight Mobile Application that demonstrates the Claim process is shown below:

This concludes the 3-part blog series on BPM On the Go with IBM Worklight. We started with capabilities that are needed to achieve efficiencies in business processes, looked at an in-depth detail on how IBM Worklight provides these capabilities and demonstrated the same with a real world example.

Have a question? Interested in a more in-depth look? Feel free to reach out to me:
Email: Laks Sundararajan
Tweet: @LaksSundar
Connect on LinkedIn: Laks Sundararajan

Also, I will be attending IBM Connect 2013 in Orlando at the end of January. If you are attending and would like to meet, I will be happy to schedule a meeting. Or stop by Prolifics' booth #C18-19 in the Solution Showcase to meet me and the rest of the Prolifics team.

For more information about Prolifics, please visit

Laks Sundararajan is a Solution Architect at Prolifics, an IBM Champion for Collaboration Solutions and a key member of highly specialized team working on IBM WebSphere Portal, Content Management and Collaboration technologies. He has led implementations of many global projects using IBM WebSphere Portal and has extensive background in design and development of enterprise portals. He specializes in providing Enterprise SOA solutions leveraging WebSphere Portal, Content Management and Tivoli. He holds a Masters in Information Technology from Carnegie Mellon University and Graduate Degree in Engineering from BITS, Pilani.