What you might like to hear in this session:
- Business and technology drivers for having an online experience platform
- Selection criteria
- Products in a user experience suite
- Capabilities in a user experience platform
- A real world implementation success story
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If you are planning to attend IBM Connect, I hope to see you at my session! Interested in connecting before the conference? Contact me today to schedule a meeting or learn more about my session with Tufts Health.
ECE203: Tufts Health: Creating a World-Class Future User Experience Platform
Date: Wednesday, January 29
Speakers: William Pappalardo, Tufts Health Plan; Tim Reilly, Prolifics
Abstract: In this session, you will learn why Tufts Health Plan chose IBM's Customer Experience Suite and Employee Experience Suite to replace their existing portal portfolio. Tufts Health Plan wanted to ensure they had a world class future looking user experience platform in place before modernizing and investing in new capabilities for their users. The session will detail how they subsequently planned and delivered an effective online experience using portal, web content management, forms, social solutions and more. The team will discuss their business priorities, technology selection, lessons learned, and what's up next in their roadmap.