Thursday, July 17, 2014

Client Showcase: Insurer Wins with Centralized, Reliable and Secure ESB

At Prolifics, our commitment to client success is at the core of our business. Recently, we celebrated a successful solution "go-live" with one of our clients in New York. The solution highlights our team's expertise and technical skill across IBM software.

Our client is a large health insurer based in New York, servicing over 3 million people. Facing increasing challenges to maintain the disparate legacy technologies from the merged providers, the Company sought to integrate their systems under a centralized, reliable and secure enterprise service bus (ESB). Additionally, the Company wanted to move away from their traditional paper-based model by integrating a messaging framework into the new ESB that would enable faster, easier patient onboarding and care. They reached out to Prolifics to lead the project, wanting to leverage our strong ESB capabilities to build an optimal solution. Prolifics experts designed and installed an infrastructure architecture built on IBM Integration Bus (IIB), IBM Decision Server Rules and IBM DataPower to enable a robust ESB and integrated IBM Business Monitor and IBM Tivoli Composite Application Monitor (ITCAM) for Transactions to provide deeper monitoring and reporting capabilities, conducting testing throughout the effort to ensure optimal performance. The Prolifics team also developed a common rules framework to connect the disparate customer enrollment programs to various other internal systems. With the new ESB and rules engine in place, the Company can ensure consistent, secure sharing of customer enrollment information across the enterprise, improving efficiency and ultimately quality of care.

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